About Us

Fast Track is a service mentality. At the heart of our mindset is the commitment to clients of Zoom Video Communications, who are seeking the easiest and most expeditious way to have their Zoom Rooms outfitted for natural, straight-forward use. Care and attention to detail are built into a process management system with optimum performance. Speed of execution, quality of delivery and comprehensive, constant communications on how developments are progressing, are Think’s hallmarks of meeting client expectations.

Tom Ostermann founded Think Audio Video, branching out from his other company, Innovative Cinema Solutions. ICS serves AMC Theatres as a full solution provider of ready-to-deploy motion picture theatre systems, as you can imagine similarly to how Fast Track operates. Now President of Think AV and Think Fast Holdings, Tom oversees those U.S. and European operations respectively as a valued venture with Zoom Video Communications.


Doug Shields, VP of Think, manages the European business from Maidenhead, England. As an industry veteran, Doug worked international business and technical training for ClearOne Communications. For the last 2 years, Doug led the Think AV project management for the U.S. and now coordinates EU & UK Zoom client success in conjunction with distribution and logistics partners.

The Professional Services Organization of Zoom and the Zoom Room development group cited the need for the Fast Track model 3 years ago and out of that, this new approach has been refined, serving hundreds of clients with worldwide locations.

Today, Think AV and Think Fast Holdings are part of a network of Zoom Fast Track Certified Resellers & Integrators, dedicated to making getting outfitted with AV easy and effective for customers who too often experience long delays, difficulties, and disruption. Standards-based systems and processing allow for smooth implementations of an easy to use platform. Fast Track resellers are supported by having the entire Eco-system of Zoom hardware partners ready to supply the fastest outfitting in the business. We look forward to putting you on the fast track.

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